Challenges faced by local government on service delivery: a case of Marondera municipality from 2017-2019

Abstract

The study sought to investigate the challenges and opportunities of local government on service delivery in Marondera Urban. The study was guided by the decentralization service delivery model. The study employed a mixed method approach and a survey research design. The target population of the study was 162 people where a sample of 52 people was drawn. Questionnaires and interviews were used to collect data. Data was presented in tables, pie charts and narrations. The challenges of local government on service delivery in Marondera Urban are poor waste management infrastructure, lack of supply of water and were the challenges affecting service delivery in Marondera Urban. The opportunities of local government on service delivery in Marondera Municipality are responsiveness and efficiency, citizen participation, promoting democracy and dispersing power. The study recommended that there is need for the Marondera Urban Council to promote community participation in order to give locals the opportunity to participate in decision making processes. Partnership with private sectors such as NGOs, corporations, civil society in service delivery is also recommended. There is need to for council to hold workshops to educate people on the effects of corruption on service delivery. The Marondera Urban Council must prioritize service delivery by purchasing trucks for refuse collection rather than purchasing luxury cars for the executives.