Exploring corporate governance practices in municipalities on service delivery: a case study of Bindura Municipality, Zimbabwe

Abstract

The study sought to explore corporate governance practices in municipalities on service delivery in a case study of Bindura Municipality. The specific objectives of the study were to; access the extent of adherence to good governance practices in public institution ; determine the impact of good governance to service delivery in public institutions: to analyze challenges facing good governance in public institutions and determine the relationship between good governance and service delivery in public institutions. Abuse of office, abuse of public funds, corruption kickbacks to municipality police ,delay in decision making and poor technology are factors that has caused stalemate in service delivery in municipalities there by obstructing good governance in public institutions. The root cause of these governance issues have been caused by nepotism, political alignment, politics interference and bureaucracy. Other factors that obstruct quality service relates to physical facilities, equipment, and ability of staff to perform the service accurately courtesy and competence of employees. Overly if good governance practices are neglected service delivery goes into negative.