Assessing the impact of change management on employee performance: a case study of Instatoll Pvt (Ltd)

Abstract

The study sought to assess the impact of change management on employees’ performance with the evidence from Instatoll Zimbabwe Pvt (Ltd). This was motivated by many strategic, structural, and technological changes that has been happening in the organisation. In response to these changes, employee performance has been improving as well. The study adopted the sequential explanatory research design. The independent variables are the three elements of change management structure, technological and strategic changes the dependent variable is change management, and the mediating variable is the employees’ performance. The population consist of 428 Instatoll Zimbabwe Pvt (Ltd) employees. A simple random sampling technique was used to select a sample size of 206 that included 4 Human resources personnel. Five-point Likert scale structured questionnaires were used as research instruments to collect data from the study population. The findings from the study were presented in charts, graphs as well and tables. Conclusions from the findings of the research showed that the employees are significantly affected by structural, strategic, and technological changes. In addition, the study has suggested that Instatoll Zimbabwe Pvt (Ltd) management alter company procedures on a regular basis to promptly address the constantly shifting needs of its clientele. This might be accomplished by modifying staff roles and responsibilities, establishing new divisions, or altering corporate rules. When implementing a change, Instatoll Zimbabwe Pvt (Ltd) management should consider the culture and behaviors of various staff groups in addition to altering the company's vision and objectives. Additionally, management needs to provide frequent training to staff members, so they stay informed and capable even in the event of a change. Periodic seminars, workshops, symposiums, or in-service studies should be a part of this type of training. To improve business operations, Instatoll Zimbabwe Pvt (Ltd) management should embrace technological progress. They will be able to address client needs quickly and effectively as a result. Security-sensitive apps and customized software should be used to implement technological transformation within the organization. In addition, proper training and support are needed for staff members to use the new technology efficiently. Employees should receive training on how to install software, fix issues when they arise, update software, and maintain it efficiently. Effective communication is crucial for management during the implementation of change. As part of their severance package, management must provide outplacement counselling to employees to help them acquire the skills they might need to re-enter the workforce.