The impact of devolution to service delivery: a case study of Bindura municipality

Abstract

Devolution, the transfer of power and authority from the central government to local administrative units, has emerged as a key strategy for improving public service delivery across the globe. In Zimbabwe, the implementation of devolution through the 2013 constitution has presented both opportunities and challenges for local government entities. This study investigates the impact of devolution on service delivery in Bindura Municipality, a local authority located in the Mashonaland Central province. Using a qualitative approach, the research explores the perspectives of municipal officials, councilors, and residents regarding the effects of devolution on critical service areas such as water provision, waste management, and infrastructure development. The findings indicate that devolution has enabled Bindura Municipality to be more responsive to community needs, increase citizen participation, and strengthen local revenue generation. However, the study also identifies persistent challenges, including inadequate financial resources, skills gaps, and unclear delineation of responsibilities between national and local government. The research concludes that while devolution holds significant potential for enhancing service delivery, its successful implementation requires concerted efforts to address the technical, administrative, and political barriers faced by local authorities like Bindura Municipality. Recommendations include strengthening intergovernmental fiscal transfers, building the capacities of municipal staff, and fostering collaborative partnerships between local government, community organizations, and the private sector. These strategies can help unlock the full benefits of devolution and improve the quality of public services for urban residents in Zimbabwe