The Impact of digital transformation on the operational performance of ZB Bank

Abstract

The study investigates how digital transformation impacts the operational performance of ZB bank in Zimbabwe. This study adopts the purposive method and simple random sampling to select 370 non-managerial ZB bank employees. A self- structured questionnaire was implemented as the main data collection instrument. According to the study results, it was noted that there was a significant and positive relationship between the digital transformation process and ZB bank performance with a Pearson correlation coefficient of r = 0.114* and probability p< 0.05. In addition to this, the results show a positive significant relationship between product innovation and performance of ZB bank in Zimbabwe with a Person correlation coefficient of r = 0.186 and probability p< 0.001. The research recommends adequate and correct implementation of the digital transformation process in order to achieve a significant positive relationship on the operational performance of ZB bank in Zimbabwe, holding all other things constant.